Deb H Ghl

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Verified Reviewer

They have debited my bank without my permission

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I have tried to contact on their site and there is no recourse. They are prepared to cancel in June although they debited my account March 13th and saying I have no recourse
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Loss:
$93

Preferred solution: Full refund

Linda P Lrv

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Verified Buyer
|

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Verified Reviewer

Same as everyone, they won’t refund money

Klinio - Same as everyone, they won’t refund money
Klinio - Same as everyone, they won’t refund money - Image 2
Purchased the app yesterday and cancelled the app the same day after spending some time looking at it. Asked for a refund today and they refused. They lure you in with a cheap price and try to upsell you with a bunch of products you dont want. The meals are too busy and if you try to put in your own meals its hours of work. Not for me. I feel if you dont like the product or service you should be refunded, no questions.
View full review
Loss:
$66
Cons:
  • If you do not like it they will not refund your money

Preferred solution: Full refund

User's recommendation: Do not buy

Ceebee B

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Verified Buyer
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Verified Reviewer

The app is not easy to use in Europe.

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Klinio - The app is not easy to use in Europe.
Original review Feb 20, 2024

I found the food logging difficult and time consuming because here in Germany I cannot get many of the ingredients in the recipes. When I tried to log my own foods, I couldnt find most of them in the database.

The bar code scanner does not recognize most of the foods I have tried.

I need an easy to use app, and this isnt it.

I bought a 6-month plan for 66 less than one week ago, yet they wont refund my money!

European laws guarantee a full refund within 14 days.

I will report them to the authorities.

Do I think Ill ever get my money back? No.

If you live in Germany, find a better app with a database that includes German products!Like

View full review
Loss:
$66
Pros:
  • Easy recipes
Cons:
  • Scanner does not recognize many foods
  • It does not synchronize with apple watch
  • Difficult to log other foods

Preferred solution: Full refund

User's recommendation: Find a better app with a database that includes European products and also can read European bar codes

Kimberly J Oon

Terrible terrible service. Dishonest.

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Klinio - Terrible terrible service. Dishonest.

Awful time trying to cancel. They kept charging me for almost 8 months.

Do not use them!!! They just charged me again and finally cancelled me, but did not refund me from the charges earlier this month and they have denied access for what I have paid for. I went on today to see if they did cancel me, and they shut off my access without refunding me!!!This company is dishonest. They do not communicate what so ever with you.

So dont expect any customer service. There is no phone number that works. Avoid at all costs.

They have taken 200.00 from me!!!Just look at the copy down below. They actually called me a name, proof these people are nuts.

View full review
Loss:
$198
Cons:
  • Would not refund me and could not stop the charges

Preferred solution: Full refund

User's recommendation: do not use!!!!!impossible to cancel

Momin Cin

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Verified Reviewer
| map-marker Bellevue, Washington

I would like to be able to substitute food when I can’t go out for a pinch of pumpkin seeds. Instead of the ability to log my replacement food and get an idea what I can eat when I’m off the Klinio pl

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Nothing bad happened. Just generally I want to know substitute food when my fridge or pantry dont have your menu foods.
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User's recommendation: Follow the plan. It does work, but beware it can get expensive and wasteful.

Ann V Zys

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Verified Reviewer

Cancel my subscription .

I didn't think I would be charged for 6 months most all at once. Please credit my account Charge went through immediately today March 13th.
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Preferred solution: Full refund

Michelle S Czd

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Verified Reviewer

They are stealing from customers

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My account autorenewed without any notice to me ahead of time to remind me I would be charged. After I was charged $66 for a renewal, I asked for a refund since I do not even use the service and haven't in many months. This is what they said "I unfortunately need to inform you that we're unable to offer refunds for recurring charges". I feel like they are stealing from their customers, hoping they don't notice.
View full review
Loss:
$66
Cons:
  • Autorenew subscrioption with no notice

Preferred solution: Full refund

User's recommendation: Do not join

Anonymous
map-marker Cobleskill, New York

Your company is a rip off, you have a lot ofnwrvw

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Your company is a rip off.go on for Information and then you charge there credit card WITH OUT THERE KNOWLEDGE...YOUR COMPANY IS AWFUL.AND I WILL LET PEOPLE KNOW THAT YOUR COMPANY IS A RIP OFF !
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User's recommendation: *** No!

Jacqueline L Qur

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Verified Reviewer

Canceling my subscription

I have been trying to cancel my subscription to klinio but having difficulty reaching anyone or getting a response.
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Preferred solution: Cancellation confirmation so that I don’t auto draft in june

Anonymous
map-marker Carthage, New York

Don’t like the app

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I was advised if i use the app and log meals for 21 days I would get a refund. I gave the app a good try, 28 days. Yeah, sooo user unfriendly. No foods are there garlic cheese pizza nope , soo many foods that are regular foods are not in the data base for apparently the US. Error messages every day that start with oops updating was no help, its just not a good app.
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User's recommendation: choose a different app

Linda F Tcn

Long since cancelled, still being charged!

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Three years ago apparently I clicked on this app but found it to be something that I wasn't going to be using, but, thank goodness, PayPal just notified me that the company took a $67 autopayment out of my account today, although I'm positive I cancelled this after last year's autopayment was deducted. I've heard absolutely nothing from this company in 3 years and have not used it in any way. I think they are a rip-off!
View full review
Loss:
$67
Cons:
  • See review

Preferred solution: Full refund

User's recommendation: Do not use it!

Paul B Jym

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Verified Reviewer
| map-marker Glossop, Derbyshire

Bank payment

Updated by user Feb 02, 2024

No response but after much digging around on their website, I managed to cancel my subscription.

Original review Jan 30, 2024
I've received notification that a payment of £57.00 has gone out of my bank account to Klinio.com - reference 650334-****. I have no recollection of signing up for anything with you. Can you look into this and refund my account as soon as possible. Paul Burns
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User's recommendation: A great way to get in touch with a company who have very convoluted paths to establishing contact with them.

Anonymous
map-marker Clarion, Iowa

This company was s a scam. You cannot get any help without paying more money. I am just going to notify The Better Business Bureau & report them for scamming & fraud. I’m done with this!!

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I purchased Klinio ap this morning & within moments decided it wasnt for me. They charged me $66.00 . Im asking for a full refund, as I cancelled the app in minutes. If I am not reimbursed the full $ 66.00 today , I will be reporting them ASAP!!
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User's recommendation: BEWARE…DON’T DO IT!!!

Anonymous
map-marker Forest, Virginia

I canceled Klinio and I keep getting charged every month . Please stop charging me.

I keep getting charged, canceled three months ago. You should be ashamed, for charging me still. Thank you Kathie Farrar# 353******* * LTU
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Rochelle S Jtd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charges

I am being charged $67 a month for an account I no longer have. I canceled last year and Im still being billed every month. I just contacted my bank about these charges. STOP BILLING ME.
View full review
Loss:
$67
Cons:
  • Nonstop charges

Preferred solution: Full refund

User's recommendation: Save your money

Anonymous
map-marker Cardigan, Ceredigion

SCAM avoid at all cost

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Avoid at all cost this site is a scam, they take your money without authorisation somehow, all I did was look at the site. There is no way of contacting them the support email address does not exist .
View full review

User's recommendation: Avoid them completely

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